Say Hello to Seamless Support: Meet the Moss Chatbot

We’ve always believed great branding is backed by even better service. That’s why we’re excited to introduce the new Moss chatbot – your new digital companion on our UK website.

Real People, Real Time – but with ‘Bot’ backup!

During working hours, you’ll chat directly with members of our expert UK sales team – Robbie, Stuart and Louis – offering the same friendly, knowledgeable support you’d expect over the phone, just with even quicker access.

Need help after hours? Not a problem! The Moss chatbot steps in with a predefined workflow to guide users to relevant sections of the website, find resources and get quick answers. It’s support that doesn’t clock out.

Ready When You Are

We know your time is valuable. So rather than a distracting pop-up, the Moss chatbot sits quietly in the corner of your screen, ready to assist the moment you need it. Whether you’re browsing for inspiration, seeking product specifications or hoping to connect with someone directly, one click gets you there.

It’s about offering smart, subtle support that gets you where you need to go, without slowing you down.

Simple. Smart. Streamlined.

We’ve made sure the Moss chatbot is as intuitive as it is helpful. On arrival, the chatbot offers straightforward options such as ‘chat with us online’ or ‘request a callback’. The form collects just the essentials – name, email, and message – to keep things quick and simple.

And this is just the beginning. As we monitor how users interact, we’ll continuously refine and optimise the chatbot’s experience, tweaking flows, learning preferences and improving response quality.

Moss Support – Whenever You Need It

Live now on our UK site, this 24/7 feature is more than a digital tool, it’s an extension of our commitment to accessible, high-quality service. The Moss chatbot is our latest step toward optimising your experience and delivering seamless support, every step of the way.

So next time you visit our website site, give the Moss chatbot a click. It’s ready when you are!