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Since last September, we’ve proudly served as the go-to supplier for sustainable graphics and branding at London’s Tobacco Dock. We’ve collaborated with an incredible range of clients on projects – 37 in fact – including major brands and agencies like Google and Brand Fuel. We’ve also helped Tobacco Dock welcome high-profile visitors, including Prince William, Bill Gates and Rihanna to name but a few!
So, having surpassed our first anniversary, we thought we would take the time to celebrate our work to date. Relationships, service and quality have been everything and will ensure we continue to be Tobacco Dock’s place maker of choice for 2025 and beyond.
Projects with a balance of heritage and contemporary design
Nestled in London’s bustling enterprise zone, the Grade 1-listed Tobacco Dock plays a central role in hosting large-scale global product launches, regional summits, and flagship events for some of the world’s biggest brands. This comes as no surprise, given its impressive array of awards for venue excellence and customer service. Meanwhile, its incredible scope for creative branding is another reason we love working at the venue.
Knowing the site inside out
With Tobacco Dock spanning over 16,000 square metres, it’s so important for our team to understand every nuance of this historic space. That’s why we have a team of project managers working on-site, not only to understand the venue, but build the relationships and provide the immediate service and support that is essential to delivering results.
Account Director Andrew Conway, who manages the team, says, “My role is all about knowing how brands best fit in Tobacco Dock. It’s like a jigsaw – every piece of their brand has a place; to find it, we need to understand the whole picture. This is best done by being right here, in this brilliant venue.”
“It’s all about making the client experience as seamless as possible; they trust us completely to represent their brands, but we can only do that by knowing the site inside out, utilising our wide range of fabric systems and print techniques” he explains.
Sustainable print and projects to reflect the biggest brands in the world
Being the driving force of Tobacco Dock’s ever-shifting landscape means we’re always adapting to and optimising how we work. There’s a constant dialogue between clients from the moment they book the event space. Our team is always thinking and working with them. It’s not a one-way discussion; it’s a conversation, a sharing of ideas as part of a team, backed up by strong relationships that build trust.
“We’re incredibly fortunate to collaborate with so many brands and people,” says Project Manager Charlotte Bell. “Every single client offers a fresh way to learn, whether it’s a subtle tweak in the delivery or a more efficient timeline. We just want to make our clients’ lives easier – the less work they need to do towards their graphics, the better!”
For the team at Moss, excellence means continually pushing the boundaries of what we do. Since January this year, we’ve refined our approach, providing ready-to-use templates for seamless artwork integration, thorough material reviews for superior product delivery, and a project tracker that ensures full transparency with our clients.
New ways to adapt and grow
Place making for an ever-growing array of brands is no small feat, yet our team at Tobacco Dock sees every single project as a catalyst for improvement.
“The Breakthrough Energy Summit in June was a whole new experience,” adds Andrew. “Working with a US client meant navigating time zones and measurement systems. I loved the challenge, because it opened the door for new ways to adapt and grow.”
And it was not without reward as both Prince William and Bill Gates explored the latest innovations in climate solutions at the summit. It was one of the true highlights of our first year at Tobacco Dock.
Nationally recognised results
Alongside welcoming royalty and global business leaders, one of the largest events we have undertaken at Tobacco Dock has been the Google Takeover, where we transformed the entire venue into a Google-centred event for two years running.
This project was intensive, including 1,336 m2 of material, vinyls, freestanding graphics, lamp post flags and hanging frames required in limited time. All our efforts truly paid off, however. The team’s meticulous attention to detail, innovative approach and commitment to sustainability resulted in not just a satisfied client and audience, but also national recognition. At the 2024 UK Graphic Awards, we received the Gold Award and the Best in Show accolade for our work.
Capacity for more
With awards helping celebrate our first year, having worked across 37 projects, we don’t want to stop here! 2025 will see the team headed by Andrew and Charlotte grow, with plans in place for a showroom and extra office space to help support clients even further and enable delivery of even more exciting branding projects at this fascinating and historic venue.
